Sumantri - Award & Reward - Rooms Division Award

For Immediate Release

Sumantri Endang
Executive Housekeeper /
Property Service Culture Trainer
sumantri.endang@sheraton.com


Sheraton honors housekeeping and laundry associates

BRUNEI, Bandar Seri Begawan, 20th March 2007 – Sheraton Utama Hotel recently honored its Housekeeping and Laundry associates during the Rooms Division – Housekeeping and Laundry Awards presentation held at the hotel’s training room

The event was held in conjunction with Building Word Class Brand implementation and to show recognition and appreciation to all the Housekeeping and Laundry associates who has contributed towards achieving high level in Building World Class Brand.

Room Attendant, Nurlina Bazilah Bte Abdullah was elected as “Brand Loyalty Driver Award 2006” which is based on the Category of Maintaining the quality and consistently hotel guest room of cleanliness. Measurement taken from the highest score attained from Guest Satisfaction Index (GSI) achieving. 26.26 . Laundry trainer Hjh Imas Yuli Machfudin received the ‘Change and Grow Award 2006 “for the category of trainer , achieving the highest hours in conducting training with 3060 minutes or 51 hours in 2006. for “ Behaviors Consistent Highly Effective Award 2006 “ category the best attendance with no absence and sick leave for the whole year last year goes to Salvador Casugay

Special recognition for non competition category also given to Mr. Asep Mustafa for “Connecting Ritual Planned Events Award”, Asep will continue as a champion in driving and creating Star Customer experience and for “ Deliver Result Award “ non competition category goes to Miss Melly Maisarah as Starwood improvement system champion.

Each winner received an award certificate of recognition and dictionary book. The award was presented by General Manager, Datin Hajah Zainah Bujang and Executive Housekeeper cum Property Service Culture Trainer, Mr. Sumantri Endang.

In her speech, Datin Zainah congratulated the winners saying that she was proud that the Housekeeping team has continue actively to Building World Class Brand

The Rooms Division – Housekeeping and Laundry Award was initiated by Mr. Sumantri Endang, the hotel’s Executive Housekeeper cum Property Service Culture Trainer. Present on the reception were Human Resources Administrator, Nanetta Jordana and the hotel Housekeeping and Laundry associates.

Photo caption: The Housekeeping and Laundry Award winners with Datin Zainah and Mr. Sumantri.

Sumantri - Sport News - Badminton friendly match

Bandar seribegawan 18 March 2007.
5 male double and 2 female double were participated during badminton friendly match between Sheraton Utama Hotel VS Standard Chartered Bank held at badminton court centre point - Brunei Darussalam on 18 March 2007 from 3.00PM to 5.00 PM. Initiated by Sumantri from Sheraton Utama hotel with help from Stephen wong from SCB this badminton friendly match were very successful each of participant were enjoy and fun. Sheraton Utama lost 5 - 1 for all result of the games.

Sumantri -Building World Class Brand- Solution That Connect Module

Building World Class Brand- Solution That Connect Module by Sumantri

Bandar Seribegawan 16 March 2007. Bravo!! Alhamdulillah! "Solution that connect " is the last module from 8 modules in total. Training been conducted for more than 3 and half month. The Unique of this class from this last module each group from their department craf a strategy of creating " the perfect guest experience ". Each group will have an opportunity to present to Genenal Manager thier ideas. Due to some reason not all our General Manager, Datin Hjh Zainah Bujang able attend this final module, George Van Ooestan EAM/FB and Doris News present on behalf on General Manager. Nearly 100 participant attanded this last module. Solution that Connect objective were at the end of the class each participant be able to understand the impact of emotional on providing solutions, understand the impact of an unsatisfactory guest experience on our associates,guest and business,demonstrate effective service recovery and the last able to build a "perfect guest experience".

Sumantri - Culinary Experience - La Mee

Culinary Experience - La Mee by Sumantri,

"La" means Pull "Mee "is noddle, one of unique Chinese culinary i have experienced, fresh mee prepared and demonstrate right in front of you as soon as you order this "La Mee ". Chef will be demonstrated how to make noodle is one of attraction before you enjoy La Mee. La Mee come from various type of cooking from soup to fried, with sea food, beef or chicken. Try this and enjoy it is not very spectacular taste but i enjoyed. The freshness of noodle so devine, make sure you get the Halal one.

Sumantri - Culinary Experience - Yee Sang

Culinary Experience - Yee Sang by Sumantri

Yee Sang is a must have during Chinese New Year. Dish comprising of slivers of raw from the choice of fish or sea food, vegetable dry mee and spices. It symbolizes the renewal of life, prosperity and luck. It is cutomary for re-union dinner to shout out auspicius world while tossing the ingredients as high as posible with thier chopstick. I enjoyed this food.

Sumantri - Sport News - Walkathon

Sport News - Walkathon by Sumantri

Bandar seribegawan 25 February 2007. In conjuction with 100 year of bandar brunei, me and my wife on behalf of Sheraton hotel joint the walkathon at yayasan kompleks bandar seri begawan. Hundred people joint from various government agent and private.

Sumantri - Care to community - Brunei Enviroment Roundtable 2007

Bandar Seribegawan 5 March 2007. The Brunei Environment Roundtable 2007 is in respond to ASEAN initiative on green heart of Borneo project which was under political will from country namely Brunei, Malaysia and Indonesia. I was there to participate on behalf of hotel.

The seminar attended by key person from environment industry, scientific and government from respected country involved. I was ask one question to the panel " What is a measurement that public can easily understand and aware that the program is successful. Seminar held at the famous star hotel in Brunei, Empire hotel

Sumantri -Building World Class Brand - The Gift of Opportunity

Building World Class Brand - The Gift of Opportunity by Sumantri.

Bandar Seribegawan 26 February 2007. The gift of opportunity module started from 26 February to 1 March 2007 the classes divided into two morning from 9 am to 12 noon and afternoon from 1.30 pm to 5.30 pm. The objective of this module are at the end of the class participant are able to understand how emotional respone to a situation helps us determine the appropriate action. Differentiate between service netting and service recovery. Recognize guest triggers for dissatisfaction and proactively prevent them. Class stated with review from the previous module, gallery flip chart post on the wall and each participant write minimum 2 what their understand and been implemented in the their work.

Agenda of the day cover the following Emotional and the guest experience, Service Netting VS Service Recovery, Recognizing Opportunities,Proactive Prevention and Gift of time. Video also shown during this module to illustrate and give an idea more to participant to understand better. I manage to conducted this module all class from which total 8 classes with nearly 100 participant. Overall very very good comments still maintain and some positive feedback also wrote. Proud to be part of Building World Class Brand