Sumantri - Ideation - Umrah and Hajj Travel agent

Ideation - Umrah and Hajj Travel agent by Sumantri. Madinah 26 May 2008.

Travel agent for Umrah and Hajj from South East Asia may need to learn from Iranian tarvel agent how they handle their pilgrims of Umrah. The committees are available 24 hours at the lobby they were form into the following category and in charge and been assigned according the task . There is one person in charge for housekeeping, He will make sure the rooms is cleaned before arrival, the supplies of room amenities is there. Toilet all are working that include TV, air conditioning and other things in the room.

Check in and check out, there is one person in charge to make sure that the rooms allocation are correct, language is have people to carry, key card is working, hotel adress card is available as well as transportation is available.

Operator, this is fantastic they even have operator, hotel provided multi function handset telephone so he can transfer to the rooms require, hotel operator require only to say " daftar Irani? Means reception Irani after hotel greeting. Food and Beverage when pick up the hotel phone.

One person control the supplies and readiness of food and beverage. This person also often having meal early there is a purpose to do that first is that the way it work you eat first otherwise will no time to eat, second is to test a readiness and freshness of the food and third is to be at the restaurant is will help to check cleanliness.

Hotel information and Madinah information

Huge map of Madinah available at the lobby huge lay out of hotel include room number is also attached at the lobby area. Clock in Iranian and Madinah time clearly seen at reception area. Do and don’t in hotel madinah information are also available.All the comittee always helpful o assist all pilgrims doesn't matter what caused.

Check in work flow.

As soon as the pilgrims arrive a chill juice will be given upon arrival as welcome drink. Two committe member will great at the front of the lobby entrance. After all pilgrims arrived at the lobby briefing on hotel facilities and how to use key card start. Briefing containts of 2 things. first is hotel facilities, the represntative of comittee member will tell where to get food, information,how to use key card, which elevator is nearest to guestroom and way to haram. The second subject is what do and don't. After completed briefing then follow distribute the key card. The name tag of indiviadual are given and compulsary hang on the nect, stated name,hotel name and room number as well as telephone. When distibuting the key we just follow the room number according to name tag. Additional hotel also given hotel address card to slip in inside the tag. The hotel address card is completed with map and address as well as telephone number.

Check out procedure

All pilgrims will be informed must be at the lobby 45 menutes prior checked out, this 45 menutes will be used for handed the key card, doa and taking own lagguge to the bus. Before leaving the hotel all comittee will be line up to farewel all pilgrims.