Sumantri - Customer Service - Care to the guest

Customer Service - Care to the guest from the file of Starwood Care 2002.
Bandar Seribegawan 2002.Jenny, our GSA, was discussing preferred SPG Platinum benefits with our hotel guest, Mr. Andrew Creevey, as he was checking into the Sheraton Utama Hotel.
Mr. Creevey asked if he could get help in getting a pair of shoes because he had left his shoes in Bangkok and urgently needed a pair to wear for an important presentation. He needed the shoes right away. Nanetta, our RSA, took the initiative to discuss it with the Front Office Manager, Mr. Ho Guan Hui.
Because our guest needed a pair of shoes immediately, he agreed to borrow a pair if necessary. Nanetta and Mr. Ho Guan Hui then proceeded to find someone among the Associates who wore the same shoe size as Mr. Creevey. In their shoe search, they discovered that Executive Housekeeper, Mr. E. Sumantri wore the same shoe size as our Hotel Guest! Mr. Sumantri willing agreed to help out our guest.
The shoes were then polished and sent to the guest. Mr. Creevey was extremely pleased with the assistance and attention that was given to him over a pair of shoes, which he needed to wear for his presentation. He was so impressed and appreciative of what was done for him that he came to reception before his presentation to show the Associates how well the shoes did fit. At checkout Mr. Creevey asked for Nanetta and thanked her personally for the 'caring' assistance and attention given to his shoe predicament.
Mr. Andrew Creevey then wrote a letter to the General Manager, Paul Richardson, praising the level of service given to him as a hotel guest. "I would like to make a special mention of the service that was extended to me by Ms. Nanetta. I had forgotten to pack a pair of black business shoes and was faced with the prospect of doing my presentation to Brunei Shell in jeans! Nanetta came to the rescue by locating a pair of shoes at housekeeping. This obviously saved the day for me. You should be very proud of Ms. Nanetta's display of going the extra mile in this cause."
Thank you to all Associates who were a part of 'caring for our guest', and to Mr. Sumantri for loaning his shoes to our guest, and to Nanetta for taking the opportunity and time to 'Care For Our Guest', to anticipate his needs, to value the importance of a pair of shoes to our guest, and to swiftly move to action to ensure that his needs were met during his stay at the Sheraton Utama Hotel.
A special thank you and recognition to Mr. Sumantri for 'sharing' and to Nanetta for 'caring'! Just another 'caring' example of the level of service offered by our Sheraton Utama Hotel Associates!