Ideation article - Exceeding expectation by doing spontaneous to the guest by Sumantri
A lovely American couple was impressed with Sheraton Utama and Brunei Darussalam hospitality. Mr and Mrs. Marcy K. Kolodny visit Brunei and the Sheraton Utama Hotel Brunei Darussalam, during their 5 hours short trip to Brunei, this lovely couple very enjoy this clean country, interest places such as Royal Regalia, Yayasan and lunch with " BIG BURGER " which i recommended to them was a programmed of the day. Mr and Mrs Marcy K Kolodny continue the journey by cruise ship to the next destination with memorable experience. As souvenir I gave them hotel postcard, nice to see both of them.
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