Sumantri-Travel Experience article - CNY 07

Travel Experience article -Chinese new year celebration 2007 by Sumantri. Kota Kinabalu 19 February 2007. One of main attraction during lunar new year are dragon and lion dance. Everywhere in the world these two dances are truly represent Chinese culture and bring a mood of festive of lunar new year. The photos shown the dragon and lion dance attraction at one of supermarket at Tuaran, Kota Kinabalu-West Malaysia.

Sumantri - Care to community - CNY 2007 with family

Lunar New Year 2007 with family by Sumantri.

KotaKinabalu West Malaysia, 19 February 2007. This year lunar new year is the second year that i joint with my wife family Amirah. Since I part of my wife family the celebration is different specially about the food during reunion dinner. Halal product and halal food is new concept and way to respect us from my wife family. The following were served during the eve of lunar new year dinner. Steam chicken with herb sauce, steam fish with soya sauce and shark fin soup and dessert with cheese cake and durian. And for the following the first day of lunar new year the menu as followed. Prosperity crab with black paper, chicken with chest nut, Mushroom with green bean, shark fin soup most of them my wife the one who cooked. Photos shown variaty of food selection and Chong Family me and and my wife.

Sumantri - Care to community - CNY

HAPPY LUNAR NEW YEAR
GONG XI FA CAI

from Sumantri & Amirah

Sumantri - Care to community - CNY

CNY 2007 - Kota KinaBalu - West Malaysia - Group Photos of family

Sumantri -Building World Class Brand - What's My Style

Building World Class Brand - What's My Style by Sumantri

Bandar Seribegawan 12 February 2007. What's my style module held on 12 february - 15 February 2007 . The objective of this training are at the end of this session all participant will able to Understand the social style. Understand key strengths, weaknesses and characteristics of each of the social sytles. Undesrtand, respect and value differences. Lear how to flex your style to build relationshps.

Sumantri - Ideation article - Exceeding expectation

Ideation article - Exceeding expectation by creating ritual plan event by Sumantri

Bandar Seribegawan 11 February 2006. Japanese really like to drink tea, tea ceremony is one of their culture ritual. Photos shown that we also can create a similar ritual without ceremony, creating feel special for Japanese guests. Japanese green tea sets provided for Japanese guests in the room and ready to drink completed with card recommendation showing connection and nice touch of combination tea pot, cup, tray and tea its self. Let me know if this experience can create your guests satisfaction.

Sumantri - Care to community - Taking Care Special Associates

Special Associates Awg Md Karim and Dyg Tengah with General Manager Datin Hjh Zainah Bujang (C), Executive Chef Ken Yeong (L) and Executive Housekeeper Sumantri Endang (R).

Bandar Seribegawan 13 April 2004. Sheraton Utama's Special Associates, Awg Md Karim bin Hj Metussin and Dayang Tengah bte Hj Abdullah, marked their first anniversary at the hotel this month.
The two, who have a hearing and speech impediment, joined the Sheraton Utama team last year on a part time basis from Pusat Ehsan. Each associate underwent ample training for his and her respective tasks.
Awg Md Karim was given the responsibility of being an all-round kitchen aide with special focus on the upkeep of Utama Corner, the hotel's dining room for associates.
Commenting on his contributions since joining on April 1, last year, Executive Chef Ken Yeong as his immediate supervisor said, "Awg Karim is diligent and enthusiastic in his work.
"He takes the initiative to ensure a high standard in his work by constantly asking questions through sign language or writing."
Soon after Md Karim had settled into his daily routine, he recommended the hotel as a friendly and safe workplace to a friend with similar disabilities. Awg Safee is now a satisfied associate with Sheraton Utama as well.
Playing a role in the hotel's laundry department since February 17, 2003, Dyg Tengah was welcomed into the team by her supportive colleagues.
Sumantri Endang, Executive Housekeeper, comments, "Dyg Tengah is a good and hardworking member of our team. Other associates have also learned more from her such as how to communicate in sign language."
Sheraton Utama hopes to be able to provide more opportunities to other special associates. As General Manager, Datin Hjh Zainah Bujang puts it, "Sheraton Utama, as an equal opportunity employer, is always on the lookout for special talents who are willing and motivated in providing uncompromising service to guests."
Courtesy of Borneo Bulletin

Sumantri - Ideation article - Exceeding expectation - Mr/Mrs Kolodny

Ideation article - Exceeding expectation by doing spontaneous to the guest by Sumantri

A lovely American couple was impressed with Sheraton Utama and Brunei Darussalam hospitality. Mr and Mrs. Marcy K. Kolodny visit Brunei and the Sheraton Utama Hotel Brunei Darussalam, during their 5 hours short trip to Brunei, this lovely couple very enjoy this clean country, interest places such as Royal Regalia, Yayasan and lunch with " BIG BURGER " which i recommended to them was a programmed of the day. Mr and Mrs Marcy K Kolodny continue the journey by cruise ship to the next destination with memorable experience. As souvenir I gave them hotel postcard, nice to see both of them.

Sumantri - Ideation article - Exceeding expectation - Warm Welcome Back

Exceeding expectation - Warm Welcome Back by Sumantri

Bandar Seribegawan 22 February 2007. Another way to exceed of guest expectation is by creating a simple "Welcome Tools". Mr.Khalid is our long staying guest, he been away for couple weeks travel to middle east and other south east Asia country. To create a very warm welcome home plan require to set up a small team and the tools its self. Involve the maid to get more ideas, get agreement to connect with guest and set up the conversation guideline but is fine if maid would like to explore further on the conversation and of course get the champion on this small project to lead and to make sure is implemented. Set up the " Welcome Tools " on this small project we have agreed to provide " Cap Kaki Tiga " drinking water. The reason behind is very realistic, people arrive from middle east which is very hot temperature normally in hot body condition " Cap Kaki Tiga " drinking water is purpose to reduce hot from inside the body. Tend card to create connection in Bahasa Malay also provide. In order to look interesting welcome amenities placed in the black tray with flower get from garden. Picture shown completed set up of welcome amenities

Sumantri -Building World Class Brand- Exceeding expectation

Building World Class Brand- Exceeding expectation by Sumantri

A lovely couple were impressed with Sheraton Utama Hotel and Brunei hospitality, the couple also mentioned of clean city. Mr and Mrs. Marcy K. Kolodny an American elder who on transit for 5 hours from their cruise ship enjoying a clean city of Bandar Seribegawan. I was on duty at the hotel lobby, as a lobby ambassador i act pro a..................

Sumantri -Building World Class Brand - Connecting to the best sports in town

Building World Class Brand - Connecting to the best sports in town by Sumantri

Bandar Seribegawan 10 February 2007. As a Lobby Ambassador I talk actively, hand shake to the guest tried as much as possible to engage with all in house guests or just guest who come to the hotel. Mr. Radu Cojocaru and Mr.Viovel Gaber, Rumanian who stayed with Sheraton Utama hotel. The second day of stayed at the hotel they were no more longer as business man they are now as tourist.
Being understand to the country and the guest i start communicate with Mr.Radu explaining the interesting part of the country that can offers, recommend them to visit the beautiful mosque, Royal Regalia and Temburung park were part of the content of the conversation. I also managed to connect them to the best sport in town which was jog at the hill. Every afternoon hundred of brunei resident were flock at the Tasek Hill the recreation park. One of the oldest declared nature reserves in bandar's interior precincts. Tasek Park is a pocket of rainforest just 15 minutes from the hotel. It has 5 star facilities for the park from rubber jogging tarck which normally you can find only at the olympic stadium standard, children play ground, rest room, rest house etc. My self Mr.Radu and Mr.Viovel manage to jog up the top of the Tasek hill approxemetly one hour to completed one around the hill. It was wonderful experience engage and make connection to the in house guests. There are part that I will and always do " exceeding expectation " which implemented by doing spontaneous to Mr. Radu and Mr. Viovel. Well nice to see you Mr. Radu and Mr. Viovel hope will see you again.

Sumantri -Building World Class Brand - Emotional Connection

Building World Class Brand - Emotional Connection by commanders

The third series in the Sheraton Experience module were conducted from 29
January to 1 February 2007. Classes divided into two morning from 9 am to 12 noon and afternoon from 1.30 pm to 4.30 pm there were 8 classes in total. I was conducted 6 classes for this module. The objective this module by the end of the session participant will be able to : Understand the four components of emotional intelligence, Identify how empathy can enhance work place interactions,Understand what behaviors increase or decrease emotional bank accounts and improve feedback.

Sumantri -Building World Class Brand- Rolls Outs

Building World Class Brand- Rolls Outs by Sumantri

Below article has been sent to Pak Sigit - Director of Service Culture Training created especially for starwoodone.com


Building World Class Brand is new direction at Sheraton Utama Hotel. General Manager, Department Heads and all associates together
enter the door to start the journey to "The New Direction ". We celebrate to welcome the service culture transformation in excitement and each of us pledge the commitment to live the culture Building World Class Brand because we sure WE MAKE THE DIFFERENCE WEÂ’RESHERATONN

Sumantri - Event Orginizer- Javanese Food Festival - Treasure Hunt

Event Orginizer- Javanese Food Festival - Treasure Hunt by Sumantri from the file of Borneo Bulletin. 30 August 2006

Tasek Brasserie, Sheraton Utama Hotel, is currently holding a Javanese Food Festival until September 3, where diners can participate in the 'Beautiful Island of Java Treasure Hunt.'
The treasure hunt is all about discovering the beautiful island of Java, its rich culture and history in an enjoyable manner, and diners will need to answer 10 questions with the help of clues provided. Two prizes will be handed out to the winners daily.
Additionally, diners can take pleasure in the traditional Javanese dance performance, solo gamelan, Ngamen (street musician), documentaries and Indonesian costume parade that have been lined up especially for the festival.
The festival is supported by the Embassy of the Republic of Indonesia and sponsored by RBA, Baiduri Bank, F&N Coca Cola, Cantik Beautyline, Processta Printing & Trading Company, Ethnic Ware Shop, Merunai Tailor, Westin Nusa Dua Resort & Spa in Bali, Sheraton Surabaya Hotel & Towers and Le Meridian Jakarta and Sheraton Mustika Yogyakarta Resort & Spa.
Courtesy of Borneo Bulletin

Sumantri- Event Orginizer- Trip to Bangkok

Event Orginizer- Trip to Bangkok from the file of Borneo Bulletin
Bangkok, Thailand 21 November 2001. There were approximately 30 persons in the trip.
The Bangkok trip lasted for four days and three nights.
As part of the package tour, the group visited the Emerald Temple and the Grand Palace and a few of the famous wet-markets.
They also visited the snake farm.
The best time was shopping. The group came back exhausted but felt overjoyed and happy with a few exclaiming that they will make another trip to Bangkok where there is so much to do and so much to see.
The trip was led by Endang Sumantri, chairperson of the club.
Sheraton Sports and Social Club Committee regularly organises and plans sports and social activities for the associates of the hotel.
These activities include games like football and badminton matches, aerobics, floral arrangment, cooking lessons, and social gathering for the associates and their families.
Courtesy of Borneo Bulletin

Sumantri - Event Orginizer- The Annual Dinner Staff Party

Event Orginizer- The Annual Dinner Staff Party from file of Borneo Bulletin by Sumantri
Bandar Seribegawan 13 March 2002
The Sheraton Utama Hotel held its annual staff dinner party with the theme "Night of the Million Stars".
The best-dressed title of Mr. Star and Miss Star went to the staff who dressed and looked like singer Boy George and violin prodigy Vanessa Mae. "Mr. Star" was a staff from the Food & Beverage Department, Johannes Kumanireng. "Miss Star" was Georgina from the Sales Department.
An all boys catwalk sketch by "The Divas" from the Food & Beverage Department won first prize in the talent competition.
The ballroom was decorated with stars and icons.
The "Night of the Million Stars" dinner party was organised by the Sheraton Sports and Social Club (SSSC) led by their chairperson, Mr. Endang Sumantri, Executive Housekeeper of the Sheraton Utama Hotel.
There were solo and group performances from the winners of the karaoke singing competition.

Sumantri - Event Orginizer- Tsunami Aceh Dinner

Event Orginizer- Tsunami Aceh Dinner from the file of Borneo Bulletin by Sumantri

Kerabat Nusantara Charity Dinner For Tsunami Victims By Huraizah Ahmad
Bandar Seri Begawan 15 January 2005 - The Indonesian association in Brunei Darussalam, Kerabat Nusantara, will be holding a charity dinner on Saturday January 29.
The event will be held at the Mutiara Ballroom of Sheraton Utama commencing at 7.30pm. According to a representative of the hotel, its proceeds will be channelled to aid the tsunami victims in Aceh.
Kerabat Nusantara, together with Malaysian, Singaporean, Philippine, Thai and Sri Lankan associations in the Sultanate are working together for the project, which is also supported by Sheraton in the capital of Bandar Seri Begawan.
Mr Drs Yusbar Djamil, Indonesian Ambassador to Brunei, will be the function's guest of honour.
The dinner will feature authentic Aceh cuisine such as Rujak Serambi, Urap Sayir Aceh, Udang Naggroe and Martabak Aceh, among other dishes.
Mr Agus Djamil, an exploration geophysicist, will present a special talk on Earthquake and Tsunami during the event. He received his Bachelor of Science in Physics from Gajah Mada University and a Masters in Science from Stanford University in America.
Sheraton Utama associates will be contributing towards the function, along with a special performance, prepared specially for the dinner. Sheraton, in its effort to ease the burden of tsunami victims, has set-up donation boxes at the hotel for guests to donate.
In addition, potpourri pouches hand-made by its associates are being sold at B$2 each, of which all proceeds will be given to the tsunami fund.
Tickets for the charity dinner are now available for purchase from the Sheraton, priced at $55 per person. For more information, please call Mr Sumantri or Dk Juliana at 2244272. -- Courtesy of Borneo Bulletin

Sumantri - Event Orginizer- Tsunami Aceh - Pesona Indonesia Painting Exhibition

Event Orginizer - Tsunami Aceh - Painting Exhibition - Pesona Indonesia from the file of Borneo Bulletin by Sumantri
Art Exhibition For Tsunami Relief Fund At Sheraton By Huraizah Ahmad
Bandar Seri Baegawan 2 February 2005 - Sheraton Utama Hotel in the capital held an art exhibition entitled 'Pesona-Indonesia' at the hotel lobby yesterday as part of the hotel's initiative to collect funds for the tsunami victims.
The exhibition which will last until February 10 features art works by Indonesian artists such as Aelina, Abay D Subarna, Arfial Arsati Hakim, Soegng Toekio M, Sri Sumarsih and Samsunuwiyati Marat.
Paintings by local artists are also displayed at the event, including the works of water colour painter, Hj Jamil H Gadung, and batik painter, Zainal Abidin.
The artists featured have taken part in art shows held in Indonesia, Paris, Bonn, Holland and Kuala Lumpur.
All proceeds collected from the art exhibition at the hotel will be channeled to the Tsunami Disaster Relief Fund to help the survivors, of the deadly tidal waves. -- Courtesy of Borneo Bulletin

Sumantri - Care to community - Tsunami Aceh

Care to community - Tsunami Aceh from the file of Borneo Bulletin by Sumantri

Tsunami Victims Need More Sarongs And Veils By Rosli Abidin Yahya
Bandar Seri Begawan, 15 January 2005 - Yayasan Sultan Haji Hassanal Bolkiah (Yayasan SHHB) has called for donations of "batik" or "pelikat" sarongs or waist-clothes as well as "telekung" or praying veils for Muslim women to help the tsunami victims in Aceh to perform the Hari Raya Aidil Adha prayers this January 21.
The public can donate the sarongs and praying veils direct to the collection point at the Yayasan SHHB Complex in the capital by today. The items will be sent to Aceh on Monday.
The call was made by Yayasan SHHB after it had received a feedback on the shortage of such materials from the mercy mission of Brunei Darussalam stationed in Aceh.
Meanwhile, the association of Indonesian citizens in Brunei Darussalam, Kerabat Nusantara, which has been actively organising tsunami fundraising activities for Aceh announced forthcoming events to collect donations for the unfortunate victims of the earthquake and tsunami disaster in Aceh.
A multi-activity event will be held tomorrow at the Scouts Building in Beribi to collect funds for the tsunami victims in Aceh, said Sumantri Endang of Kerabat Nusantara.
According to Sumantri, the event entitled "Compassionate Kerabat Nusantara in Helping Tsunami Victims of Aceh" will feature a bazaar, talks and an auction held by members of the Indonesian community in Brunei.
The event will run from 9am until noon. "The bazaar will be launched by the guest-of-honour, BapakYusbar Djamil, the Indonesian Ambassador to Brunei Darussalam," said Sumantri.
"Admission is free and the public is welcome to attend the charity event."
He said Kerabat Nusantara with the cooperation of Sheraton Utama Hotel will also organise a charity dinner for tsunami victims in Aceh on January 29 at the Mutiara Ballroom, Sheraton Utama Hotel from 7.00pm to 10.30pm.
"The events that have been planned for the night include a Children's Aceh Dance performance, a talk on the earthquakes and tsunamis by Agus Djamil as well as the serving of Aceh food.
"Tickets for the event are priced at B$55 and all the proceeds will go to the tsunami victims in Aceh," said Surnantri.
Guest-of-honour at the event will be Bapak Yusbar Djamil, the Indonesian Ambassador to Brunei Darussalam.
Another activity that is currently being planned is an exhibition of paintings by seven top Indonesian painters where 100 per cent of the proceeds will also go towards the tsunami victims of Aceh.
"The date and location of the exhibition will be announced later," he said.
Meanwhile, last Thursday evening, Kerabat Nusantara and Universiti Brunei Darussalam (UBD) held a talk on earthquakes and tsunamis by Agus Djamil at the university's Senate Room, Chancellor Hall. -- Courtesy of Borneo Bulletin

Sumantri - Care to community - Kanak-Kanak Cacad - Disable Children

Care to community - Kanak-Kanak Cacad - Disable Children from file of Borneo Belletin by Sumantri by Sumantri
Bandar Seri Begawan 31 August 2001 – The Clean Up Day at the KACA House yesterday was done in the name of fun by over 50 people including special children, staff, parents and volunteers.
It was the first time the children and parents lend a hand at cleaning their toys, playhouses and everyday equipment during the one-day campaign before His Majesty the Sultan’s birthday.
Janey Gilkey, the Supervisor at KACA House, said the drive is a good way to teach the children how to clean their toys and keep their equipment nicely.
She said the campaign was done after the speech therapy.
Gilkey said the children enjoyed and it helped them use their ingenuity in figuring out ways to clean up.
The children, parents and staff they donned white plastic aprons and washed the toys and other equipment.
Lots Of Toys To Clean
Nine people from the Housekeeping section and engineering department of the Sheraton Utama Hotel also took part.
They worked all day, cleaning the toys, washing the carpets, repairing doors and curtains, sweeping the floor, cleaning the stove and generally sprucing up the place.
Endang Sumantri, the Executive Housekeeper of the Sheraton Utama Hotel, supervised the workers. Endang said the spring-cleaning and maintenance work was done under their Care Programme.
He said the last time they volunteered to spring-clean the place was two months ago.
For Cleaning Campaing 1 Article - Janey Gilkey (2nf From Right) And Endang Sumantri (2nf From Left) Of Sheraton Hotel With The Steps Donated To KACA
The Sheraton Utama Hotel also donated steps to add to the sensory integration equipment for the children at KACA House.
Last month the Sheraton Utama Hotel donated toys to KACA House.
The Royal Brunei Golf and Country Club under the direction of Pg Hj Sulaiman and four other staffs trimmed the hedges and cut the grass.
The children were rewarded with Orient ice cream for their hard work.
Brudirect.com News

Photo shown :3yr Old Ak Mohd Akmaludin Cleaning A Toy House,Lots Of Toys To Clean,For Cleaning Campaing 1 Article - Janey Gilkey (2nf From Right) And Endang Sumantri (2nf From Left) Of Sheraton Hotel With The Steps Donated To KACA