Celebrity hotelier with ordinary Bobby Chinn chef by Sumantri

Brunei Darussalam, 17th March 2010. Recent visit of Bobby Chinn to Brunei Darussalam is to launch "cooking with heart competition" in conjunction with Brunei promoting halal brand food to the world.

The promotion of Brunei Halal Brand received an overwhelming response following the launching of the ‘Cooking from the Heart’ competition, which is being organised by Brunei Wafirah Holdings Sdn Bhd in collaboration with Ghanim International Food Corporation Sdn Bhd held in The Empire Hotel & Country Club-Brunei darussalam.

Photo shown, The Celebrity hotelier ' Sumantri ' Executive Assistant Manager welcome ordinary Bobby Chinn chef arrive to the hotel

Iririki Island Resort & Spa launched “Kid’s Club”

Iririki Island Resort & Spa launched “Kid’s Club” by Sumantri

Port Vila 1st July 2009, Iririki Island Resort & Spa launched “Kid’s Club Programs” recently. Everyone in the family to have a special vacation at Iririki Island Resort & Spa. Iririki Island Resort & Spa “Kid’s Club Programs” caters to families with children, from 3 to 10-year olds. From special room amenities and a kid's menu to special kid's programs, Irirki Island Resort & Spa Kid's Club ensures a successful stay for all members of the family. It is a great place for your children to socialise, have fun and make friends in a happy and relaxed island atmosphere. Activities include Arts & Crafts, Painting, Role Play, Puzzel, Story Time, Indoor and Outdoor play, Nature Walk and more. Open Monday, Tuesday, Thursday, and Saturday and Sunday from 10.00 am to 03.00 pm. Cost to join Kid’s Club Programs from 3500 Vatu for first child, 2500 Vatu for additional child includes kid’s snack and refreshment. Booking is essential to join this Kid’s Club Programs, for more information visit resort Guest Relation Department

About Iririki Island Resort & Spa – Vanuatu.

Surrounded by crystal clear blue water, 69 acres of a private island to indulge in. Situated in the heart of Port Vila – Republic Vanuatu, South Pacific. This tranquil island haven is situated ten minutes from the airport and five minutes from the town centre. Our 24-hour complimentary ferry will enable you to see as much or as little off the island. Iririki Island Resorts and Spa offers two unique styles of accommodation. With over 130 guest rooms, with a variety of views, you have the choice of indulging in one of our tropical island bungalows at the original Iririki Island Resort, or in one of the spacious and contemporary penthouse style rooms at Snorkelers Cove. With four bars, a handful or restaurants and a variety of cuisines, two swimming pools, tennis courts, a day spa and the tropical, crystal clear waters of Vanuatu, you’ll soon discover what the locals call ‘paradise’. For more information visit:www.iririki.com ph:+67823388 Fax:+67823880 or Email: rdm@iririki.com

Few Good Man - Loyality Beyond Reason

Few Good Man - Loyality Beyond Reason by Sumantri

Port Vila 27th May 2009. Mr & Mrs Ray Kent are one of Iririki Island Resort & Spa loyal guests. I was very fortunate to be friend with Mr. Kent and his wife during their stayed at Iririki Island Resort & Spa

Just a short chatted with him at the lobby and I have learned and being inspired with their VOC (voice of customer). Mr. Kent said “ I like this resort very much, we have been staying here 5 consecutive times in this resort.” Meanwhile, it was heavily rain when I started to open the conversation with both of them.

My first question to Mr. Kent was “being a loyal guest to Iririki what do you think that we can make your stay more enjoyable? He said whilst his hand directed to Iririki jetty outside lobby.” You don’t have to do a big thing to win somebody heart, look at your guests there running from the jetty to the lobby! If there is someone help with umbrella, I believe they will be appreciated” I quickly respond to agree with Mr. Kent. That message so much so, clicks in my plan that I am going to implement in this resort.

“What else Mr. Kent?” I asked. Mr. Kent said things that you have to look which Iririki does not have in the loyalty program like other hotel. Again I am very impressed and quickly respond to agree with Mr. Kent, this is another part that I have been wanted to implement in this resort, indirectly, I guess that I have received a positive respond from Mr. Kent the guest who is really represented what I am looking for Voice of Customer (VOC).

When the rain stopped, Mr. Kent and his wife they proceed to their itinerary and walked out from the lobby, last but not least, Mrs. Kent told me that today is Mr. Kent birthday. I don’t really have an opportunity to say happy birthday to him since Mr. Kent was rushing to catch the boat. It was 2.45pm at that time, well, without any hesitate, I take my initiative to get a blank resort card and turned it to a greetings card, I wrote on the card “ Happy Birthday Mr. Kent” from all of us,

I get everyone from reservation and front office to signed and arranged to send to Mr. Kent room together with bottle of Champaign for his surprise!. The next day, the receptionist would like to meet me and finally, I met Mr. Kent, and he sincerely thanks me on behalf for the surprise card and Champaign! Finally, I am able to say “Happy Birthday to Mr. Kent”!.

After Mr/Mrs Kent departed from the resort I sent e-thank for his loyality beyond reason:

Dear Mr. Kent,
We would like to sincerely thank you for your loyalty and passion to Iririki Island Resort & Spa! It is very inspiring effort that you can be able to convince your friends to spend their holiday at Iririki Island Resort & Spa – Vanuatu instead of Honolulu. I am really admired your sincerity and I wanted to let you know that I really appreciates it very much.

Iririki Island Resort & Spa always open up for your feedback and suggestion. Should you have any feedback on our services and facilities which you would like to share with us, we would be delighted to hear from you.
This would give us the opportunity to address any possibility of improvement with every effort we can to deliver the highest standard and exceed guest expectation.
I have attached a candid shot at Iririki Island Resort & Spa for your own photo album.
Thank you again for showing your loyalty and looking forward to welcoming you again!
Kindest personal regards,
Iririki Island Resort & SPA




Sumantri Endang
Rooms Division Manager

About Iririki Island Resort & Spa – Vanuatu. Surrounded by crystal clear blue water, you've got 69 acres of a private island, to indulge in. Situated in the heart of Port Vila – Republic Vanuatu, South Pacific. This tranquil island haven is situated ten minutes from the airport and five minutes from the town centre. Our 24-hour complimentary ferry will enable you to see as much or as little off the island. Iririki Island Resorts and Spa offers two unique styles of accommodation. With over 130 guest rooms, with a variety of views, you have the choice of indulging in one of our tropical island bungalows at the original Iririki Island Resort, or in one of the spacious and contemporary penthouse style rooms at Snorkelers Cove.With four bars, a handful or restaurants and a variety of cuisines, two swimming pools, tennis courts, a day spa and the tropical, crystal clear waters of Vanuatu, you’ll soon discover what the locals call ‘paradise’.For information visit:www.iririki.com ph:+67823388 Fax:+67823880 or Email: rdm@iririki.com

Hajj season is begin by Sumantri

Hajj season is begin by Sumantri

The first period of Hajj 2008 season is begin. As much as 2191 people from Turkey are staying at Jawharat Al Rasheed Hotel from 31^st October to 9^th November 2008. The group of Kafila were divided into 3 groups arrive to hotel 5 groups arrive on 30^th October 4 groups arrive on 31^st October and the last group arrive on 1^st November. Hotel is in high occupancy is not 100 % occupancy but nearly all room sold out from first floor to 10^th floor.

2191 people staying in the hotel is like one village, you are taking care of all them its mean like you taking care one village its mean you are chief of the village say! Mr. Eyup Vural one of our Turkey's in house guest. I just smile when he said that. May be he is right , there 2191 people we serve food from breakfast, lunch and dinner. 2191 bags we take care, 2191 beds we make up, 475 rooms we cleaned, a tons of laundry we wash, many requested we attended, a lots compliment and complaints we experienced and many more experience to served this guests of Allah.

Jawharat Al Rasheed has 540 rooms located at Al Madinah Al Munawar – Western Central Area.

Sumantri - Customer Service - Care to the guest

Customer Service - Care to the guest from the file of Starwood Care 2002.
Bandar Seribegawan 2002.Jenny, our GSA, was discussing preferred SPG Platinum benefits with our hotel guest, Mr. Andrew Creevey, as he was checking into the Sheraton Utama Hotel.
Mr. Creevey asked if he could get help in getting a pair of shoes because he had left his shoes in Bangkok and urgently needed a pair to wear for an important presentation. He needed the shoes right away. Nanetta, our RSA, took the initiative to discuss it with the Front Office Manager, Mr. Ho Guan Hui.
Because our guest needed a pair of shoes immediately, he agreed to borrow a pair if necessary. Nanetta and Mr. Ho Guan Hui then proceeded to find someone among the Associates who wore the same shoe size as Mr. Creevey. In their shoe search, they discovered that Executive Housekeeper, Mr. E. Sumantri wore the same shoe size as our Hotel Guest! Mr. Sumantri willing agreed to help out our guest.
The shoes were then polished and sent to the guest. Mr. Creevey was extremely pleased with the assistance and attention that was given to him over a pair of shoes, which he needed to wear for his presentation. He was so impressed and appreciative of what was done for him that he came to reception before his presentation to show the Associates how well the shoes did fit. At checkout Mr. Creevey asked for Nanetta and thanked her personally for the 'caring' assistance and attention given to his shoe predicament.
Mr. Andrew Creevey then wrote a letter to the General Manager, Paul Richardson, praising the level of service given to him as a hotel guest. "I would like to make a special mention of the service that was extended to me by Ms. Nanetta. I had forgotten to pack a pair of black business shoes and was faced with the prospect of doing my presentation to Brunei Shell in jeans! Nanetta came to the rescue by locating a pair of shoes at housekeeping. This obviously saved the day for me. You should be very proud of Ms. Nanetta's display of going the extra mile in this cause."
Thank you to all Associates who were a part of 'caring for our guest', and to Mr. Sumantri for loaning his shoes to our guest, and to Nanetta for taking the opportunity and time to 'Care For Our Guest', to anticipate his needs, to value the importance of a pair of shoes to our guest, and to swiftly move to action to ensure that his needs were met during his stay at the Sheraton Utama Hotel.
A special thank you and recognition to Mr. Sumantri for 'sharing' and to Nanetta for 'caring'! Just another 'caring' example of the level of service offered by our Sheraton Utama Hotel Associates!