Showing posts with label Building World Class Brand. Show all posts
Showing posts with label Building World Class Brand. Show all posts

Sunday, October 10, 2010

Signing Ceremony of Rooms Refurbishment The Empire Hotel and Country Club by Sumantri




















Signing Ceremony of Rooms Refurbishment The Empire Hotel and Country Club by Sumantri

Sunday, 10 October 2010 – A historical moment for The Empire Hotel & country Club happened on Sunday 10/10/10 at 10.10 am. A signing ceremony was held for room refurbishment project for The Empire Hotel and Country Club at the Conference Room. The memorandum of understanding was officially signed at 10:10am between Bandtree Sdn Bhd and McHouse Interior Decor Sdn Bhd as in conjunction with the hotel’s 10th Anniversary.

Signing the MOU were Abdul Lattif Bin POKSSDP Hj Md Yussuf, Director of JPH Sdn Bhd on behalf of Bandtree Sdn Bhd and Sharifa Masani Binti W.Alwi, Director of McHouse Interior Decor Sdn Bhd as a main contractor,. The ceremony was witnessed by Hjh Zetty Zarirah Dato Paduka Haji Metassan, Director JPH Sdn Bhd and Shawn Narcis from McHouse Interior Décor Sdn Bhd.

Also present were Desmond Acheson, General Manager of The Empire Hotel and Country Club, Sumantri Endang, Executive Assistant Manager / Director of Rooms Division of The Empire Hotel and Country Club and Evangeline Director of Sales and Marketing.

This is very historical and the best gift to all of us and to The Empire Hotel & Country Club in its 10th anniversary.

The event begin with recital of surah Al fatihah by Abdulrahman the MC and followed by signing the 7 tick documents by Abdul Lattif Bin POKSSDP Hj Md Yussuf, Director of JPH Sdn Bhd on behalf of Bandtree Sdn Bhd and Sharifa Masani Binti W.Alwi, Director of McHouse Interior Decor Sdn Bhd as a main contractor,. The ceremony was witnessed by Hjh Zetty Zarirah Dato Paduka Haji Metassan, Director JPH Sdn Bhd and Shawn Narcis from McHouse Interior Décor Sdn Bhd.

The event concluded with group photos and doa selamat. Refreshment were also provided at the end of the event.


The Empire Hotel & Country Club is in the final stage of establishing the 196 new guestrooms concept at the main building of the hotel as it focuses on refining guests' experiences. The hotel is a "stay" spatial concept that not only sensitively regards the needs of the five senses of the guests, but aims to create a unique experience to exceed the expectations of the guest in five areas through their senses. From an operational standpoint, viewing these five areas (the working, entertainment, sleeping, dining and bathing areas) separately enables the hotels to focus on what is required, not only to meet, but also anticipate the expectations of its guests in each area.

An innovative brand new guestrooms concept, the hotel feature abundant natural sunlight plus enticing new technology, from high speed in-room wireless Internet to the 55 “ LED TV

with inter-active channel where guest can always check detail information in regards to entertainment and hotel facilities, video on-demand , guest bill as well as order room service menus. This technology will absolutely support environmental program and it leads to paperless in the hotel. All rooms feature, universal plug, an iPod docking station for your iPod or iPhone as well as Internet radio for international listening.

In term of interior, the original classic theme as reflect being “Empire “ will remain as it features elegance, contemporary in classic touch. The room furniture remain classic with clean modern impression, large clean desk room convenience for business traveler. In bedding, the new room is a bedding package that will feature a freshly laundered, 100 % cotton sheeted duvet for each new guest.

In bathing area is akin to a private bath-spa where guests are encouraged a moment of indulgence. They can choose a refreshing shower with an invigorating rain shower, or a relaxing soak in the long bath scented by soothing Elemis and Asprey branded

Saturday, August 04, 2007

Sumantri -Building World Class Brand - Emotional Connection & Sheraton Brand


























































































Emotional Connection & Sheraton Brand Modules by Sumantri. Bandar Seribegawan 26 July 2007 The recent Emotional Connection Module and & The Sheraton brand module marked 3904 hours times consumed in conducting the 8 modules training from 2 under Sheraton brand and 6 under Sheraton experience modules for total of 122 associates. One of my biggest achievement in training history of me nearly 95 % on top of 3904 hours I conduced the training and the rest of hours belong to Nanetta my co-facilitator. This Emotional connection and Sheraton Brand module also marked my last training i conduct with Sheraton, Attended on the training new general manager Mr.Alex Riva who also share great guest experience story to participantn. Of course i will continue to build world class brand caused I am Sumantri I make the difference.

Sumantri -Building World Class Brand - The power of un attended service

The power of un attended service by Sumantri. Bandar Seribegawan 2 August 2007. There hundred ways to create impacable to your customer without you being available as a simple as " a little note to hi " to huge and big gift. But the most important thing is a feeling behind and a massage behind. I remember
my discussion with my General Manager,Mr. Alex Riva. he said; which one is better to send to the guest " banana without note " or note without banana if you think about customer when we encounter the problem?!! No one answer the questions, could be banana as a gesture of apologise or a note to say sorry but the philosophy is to create a connection banana or other fruit may not meaning anything without a massage or opposite way a small note may mean a lot if created connecting. Explore your areas, create the power of un attended service using 5 sense, from sight, hear, touch,smell and taste provide the massage when necessary otherwise there is meaning at all. Some suggestion when creating " The power of un attended service " Flower with smell, flower with nice color, candle creating warm and romantic. Burner with scent each type of smell creating emotional connection and mind, a little touch on the table, bed, pillow, towels and so much more...!

Thursday, May 03, 2007

Sumantri -Building World Class Brand- Creating connecting ritual plan event





























Bandar Seri Begawan 1 May 2007
Building World Class Brand- Creating connecting ritual plan event by Sumantri

In building world class brand one of way to reach level call " LOYAL GUEST " is by achieving exceed expectation. I have an opportunity to create connecting ritual plan event as one of method in exceeding expectation. Indonesian embassy is one customer specially for yearly catering for Indonesian Independence Day. Indonesian Embassy in Brunei Darussalam also been supported Sheraton Utama when we have FOOD FESTIVAL. After approached them regularly, visit them as part of sales call method i managed to lead the business for farewell buffet lunch. Is not much cover only 12 paxs but in Sheraton Utama 1 pax taking a buffet is very significant.
The aim is to impressed The Spouse of Indonesian Ambassador and to create memorable experience for Ibu Yadi the host of that day. Appearance how we will present ourselves : Trio in house musician Faisal, Dadan and Josan dressed in Javanese costume. My self, Tasek brasseries and Bellman in proper uniform. What we do is reserved the parking for this group, warm welcome at the lobby by my self, reserved the table for this group, and create a nicely done slice of cake with decoration and wording "Selamat Jalan & Terima kasih. The best part was when i and the team sang Indonesian farewell song call " Kembali keJakarta. Tear start came out from each eyes of participants. This all women from Indonesian embassy impressed with our surprised " Connecting ritual plan events. All human truths cover, understand, Belong,Special,In control and reach potential blend together in core value, warm, comforting and connection.

Sumantri -Building World Class Brand- Leadership Tool Kit






Bandar Seribegawan, 27 April 2007. Building World Class Brand- Leadership Tool Kit by Sumantri.

One of new method in Building World Class Brand as a brand service experience, a Leadership tool kit has been proposed to support manager and supervisors in moving initiative forward. The toolkit will give an ideas to allow teams to continue emphasizing brand guest service on an going, long term basis. Each module will be on a CARD that will permit to easily share the topic with others in daily briefing. This leadership toolkit content of the total modules cover from 2 modules under Sheraton brand and 6 modules under Sheraton experience.This is the answer that the guest experience will dramatically improve, which is at the core of this initiative. Some optional activities also added to create more fun and live when implement this initiative. This module will takes 52 weeks or 5 times a week and each day have one and different module.

Saturday, March 17, 2007

Sumantri -Building World Class Brand- Solution That Connect Module






















Building World Class Brand- Solution That Connect Module by Sumantri

Bandar Seribegawan 16 March 2007. Bravo!! Alhamdulillah! "Solution that connect " is the last module from 8 modules in total. Training been conducted for more than 3 and half month. The Unique of this class from this last module each group from their department craf a strategy of creating " the perfect guest experience ". Each group will have an opportunity to present to Genenal Manager thier ideas. Due to some reason not all our General Manager, Datin Hjh Zainah Bujang able attend this final module, George Van Ooestan EAM/FB and Doris News present on behalf on General Manager. Nearly 100 participant attanded this last module. Solution that Connect objective were at the end of the class each participant be able to understand the impact of emotional on providing solutions, understand the impact of an unsatisfactory guest experience on our associates,guest and business,demonstrate effective service recovery and the last able to build a "perfect guest experience".

Thursday, March 01, 2007

Sumantri -Building World Class Brand - The Gift of Opportunity















































































Building World Class Brand - The Gift of Opportunity by Sumantri.

Bandar Seribegawan 26 February 2007. The gift of opportunity module started from 26 February to 1 March 2007 the classes divided into two morning from 9 am to 12 noon and afternoon from 1.30 pm to 5.30 pm. The objective of this module are at the end of the class participant are able to understand how emotional respone to a situation helps us determine the appropriate action. Differentiate between service netting and service recovery. Recognize guest triggers for dissatisfaction and proactively prevent them. Class stated with review from the previous module, gallery flip chart post on the wall and each participant write minimum 2 what their understand and been implemented in the their work.

Agenda of the day cover the following Emotional and the guest experience, Service Netting VS Service Recovery, Recognizing Opportunities,Proactive Prevention and Gift of time. Video also shown during this module to illustrate and give an idea more to participant to understand better. I manage to conducted this module all class from which total 8 classes with nearly 100 participant. Overall very very good comments still maintain and some positive feedback also wrote. Proud to be part of Building World Class Brand