Sumantri -Building World Class Brand - The power of un attended service

The power of un attended service by Sumantri. Bandar Seribegawan 2 August 2007. There hundred ways to create impacable to your customer without you being available as a simple as " a little note to hi " to huge and big gift. But the most important thing is a feeling behind and a massage behind. I remember

my discussion with my General Manager,Mr. Alex Riva. he said; which one is better to send to the guest " banana without note " or note without banana if you think about customer when we encounter the problem?!! No one answer the questions, could be banana as a gesture of apologise or a note to say sorry but the philosophy is to create a connection banana or other fruit may not meaning anything without a massage or opposite way a small note may mean a lot if created connecting. Explore your areas, create the power of un attended service using 5 sense, from sight, hear, touch,smell and taste provide the massage when necessary otherwise there is meaning at all. Some suggestion when creating " The power of un attended service " Flower with smell, flower with nice color, candle creating warm and romantic. Burner with scent each type of smell creating emotional connection and mind, a little touch on the table, bed, pillow, towels and so much more...!