Sumantri -Building World Class Brand- Solution That Connect Module

Building World Class Brand- Solution That Connect Module by Sumantri

Bandar Seribegawan 16 March 2007. Bravo!! Alhamdulillah! "Solution that connect " is the last module from 8 modules in total. Training been conducted for more than 3 and half month. The Unique of this class from this last module each group from their department craf a strategy of creating " the perfect guest experience ". Each group will have an opportunity to present to Genenal Manager thier ideas. Due to some reason not all our General Manager, Datin Hjh Zainah Bujang able attend this final module, George Van Ooestan EAM/FB and Doris News present on behalf on General Manager. Nearly 100 participant attanded this last module. Solution that Connect objective were at the end of the class each participant be able to understand the impact of emotional on providing solutions, understand the impact of an unsatisfactory guest experience on our associates,guest and business,demonstrate effective service recovery and the last able to build a "perfect guest experience".