Tuesday, January 08, 2008

Sumantri - Ideation - Great & Extreme Hospitality Experince














































Great & Extreme Hospitality Experince by Sumantri. Madinah-Kingdom of Saudi Arabia 4th January 2008. Hotel is just about a week open to day 2400 guests staying in house or hotel running with 97 % occupancy.Al Rashid Grande Orchid Hotel Madinah has 540 rooms with 2560 beds capacity for hajj and umra customers. This is the most great and extreme hospitality experience in my life since 16 years joint with hotel industry. 100 complaints raised 1000 compliments received. Complaint from key card not working, rooms dirty, bathroom leaking,guest stuck inside the elevator until hotel running of fresh water for shower those are blend together with thousand compliments from saying thank you, hugging, kissing and event giving a gift all come and go happened during this year hajj season. Over 4000 luggage we taking care with more than 12 000 kg in total , 2400 key cards created, 40 workers only run the operation.I am superb proud to have this great and extreme experience will never be compared in whatever hotel in the world when opening without any trial run but straightaway full occupancy. I meet thousand people from Europe namely turkey, Holland, Germany, France, Syria ,Indonesia and many more. Superb experienced I have as A Director of Rooms in this hotel




















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